Refund Policy

Last updated: January 1, 2026

1. General position — no refunds after activation

All subscription purchases are final once an account has been activated. Because the service delivers immediate access to digital streaming content on payment, we cannot offer refunds once credentials have been issued and the line is live. This is consistent with standard practice for digital subscription services and with Canadian consumer protection law.

We strongly encourage new subscribers to start on the low-cost introductory 1-month plan at CA$10.99 before committing to a longer term.

2. Eligible exceptions

2.1 Extended service outage

If IPTVWow suffers a verified outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit against your next term, reflecting the proportion of your subscription during which the service was unavailable.

• The outage must be confirmed on our side and attributable to our infrastructure.
• Outages caused by your internet provider, your device, or third-party applications including IBO Player are not eligible.
• Requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate charge

If you were charged more than once for the same plan through a technical error, you are entitled to a full refund of the duplicate charge.

• Proof such as a bank or payment processor statement may be requested.
• Duplicate-charge refunds are processed within 5 to 10 business days.

3. Situations that do not qualify

• You changed your mind after purchasing.
• You ordered the wrong plan length.
• Problems with your own internet connection, router or device.
• Compatibility issues with hardware or software we do not support.
• Your account was suspended or terminated for breaching our terms of service.
• You forgot about the subscription or did not use it during the paid period.
• Channel availability changed during your subscription — see the channels list for how line-ups work.

4. How to request a refund

1. Email the desk

   Write to [email protected] with the subject line: Refund Request — [your account email].

2. Include the details

   Full name on the account, the email address used to register, date of purchase, a description of the issue (outage details or duplicate charge evidence), and the payment reference if you have it.

3. Submit within 7 days

   Requests must reach us within 7 days of the qualifying event.

4. Wait for review

   We review and respond within 3 business days.

5. The introductory plan

IPTVWow offers a discounted introductory 1-month plan at CA$10.99 so you can evaluate the service at minimal cost before committing to a longer term. We encourage every new subscriber to start there. Order it from the checkout page or ask the desk at [email protected].

6. How approved refunds are processed

• Refunds return to the original payment method.
• Processing takes 5 to 10 business days after approval, depending on your bank.
• IPTVWow is not responsible for delays introduced by financial institutions.

7. Chargebacks

Please contact us at [email protected] before raising a chargeback with your bank. Unauthorised chargebacks may result in immediate account suspension and will be disputed. Where a chargeback is found to be fraudulent, IPTVWow reserves the right to pursue recovery through appropriate legal channels.

8. Changes to this policy

We may modify this policy at any time. Changes are posted at https://iptvwow.ca/refund.html with a revised "last updated" date. Continued use of the service after a change constitutes acceptance.